The smell of wet cedar always reminds me of the time I spent mapping the foundations of a grain silo in the rain. It’s a sharp, heavy scent that sticks to your skin and your clothes, a reminder that the earth is always trying to reclaim whatever you’ve built.
In archaeology, we spend our lives obsessing over the things people left behind-broken pottery, discarded tools, the post-holes of a long-collapsed fence. We build entire narratives of human history based on the trash.
But the hardest thing to account for isn’t what’s in the dirt; it’s what isn’t there. We call it “taphonomic bias.” If a culture used wood instead of stone, they simply vanish from the record.
The Digital Archaeological Blind Spot
Digital products suffer from the same archaeological blind spot, though we rarely have the humility to admit it. We live in an era of obsessive measurement. We have heatmaps that show exactly where a cursor hovered, session recordings that play back every frustrated wiggle of a mouse, and Net Promoter Scores that we treat like holy scripture.
We tell ourselves we are “customer-centric” because we respond to every support ticket within . But there is a specific kind of person who never shows up
